United Bank for Africa (UBA) ranks among Africa’s top financial institutions, providing services to millions of clients across Nigeria and more than 20 other African nations. With the ongoing growth of digital banking, having quick, dependable, and easily accessible customer support has become increasingly vital.
Whether you’re facing issues with transactions, experiencing card difficulties, dealing with account restrictions, encountering failed transfers, or needing assistance navigating UBA’s banking services, it’s crucial to know the UBA customer service number and other official support resources.
What Is the UBA Customer Care Number?
The UBA customer service number serves as the official contact line for customers seeking assistance from UBA support representatives regarding banking concerns. UBA offers several numbers based on whether you are dialing from Nigeria or from another country.
Below are the official UBA Customer Care Numbers:
UBA Customer Care Numbers (Nigeria)
+234 700 2255 822, +234 02012808822. These phone numbers are available 24 hours a day, seven days a week.
Why You Should Know the UBA Customer Care Number
Having prompt access to UBA customer service can help save time and avert financial losses. Here are the key advantages:
1. Rapid Resolution of Unsuccessful Transactions
If your transfer is delayed, reversed, or fails, you can reach out to customer support to trace or correct it.
2. Blocking or Replacing Cards
Lost or stolen ATM cards can be immediately blocked to prevent any fraudulent activity.
3. Issues Regarding Account Security
If you believe your account has been compromised or suspect fraud, the hotline is the quickest way to safeguard your account.
4. Support for Loans and Credit Cards
Any questions related to UBA loans, interest rates, repayment plans, or credit cards can be resolved.
5. Support with Mobile Banking & Online Banking
If you experience difficulties using the UBA Mobile App, USSD code (*919#), or online banking, customer support is available 24/7.
UBA Customer Care Numbers and What They Handle
| Customer Need | Best Number to Call |
|---|---|
| General enquiries | +234 700 2255 822 |
| ATM card problems | +234 700 2255 822 |
| Failed transactions | +234 700 2255 822 |
| Fraud or account compromise | +234 700 2255 822 |
| Online/mobile banking issues | +234 700 2255 822 |
| International callers | +234 700 2255 822 |
UBA Customer Care Email Address
If you prefer email communication or need to send documentation, complaints, or transaction receipts, utilize the official UBA support email address here: [email protected]
This email is appropriate for:
- Unsuccessful transactions
- Requests for account upgrades
- Reporting fraud
- Issues related to cards
- Inquiries and applications regarding loans
- Requests for statements and documents
Responses usually come within 24 to 48 hours.
UBA Customer Care WhatsApp Number
UBA also offers support through WhatsApp, which is fast and convenient.
The official UBA Customer Care WhatsApp Number is +234 700 2255 822
This channel provides:
-
Balance checks
-
Card blocking services
-
Mini statements
-
Airtime & data purchases
-
Complaint submissions
-
Transaction assistance
-
Help with UBA Mobile App
Make sure you only message the official number to avoid scams.
UBA Social Media Customer Support
UBA has validated social media platforms where customers can request assistance or address issues of concern. The following are the Official UBA Social Media Profiles.
Facebook: facebook.com/ubagroup.
Twitter (X): twitter.com/ubagroup.
Instagram: instagram.com/ubagroup
LinkedIn: linkedin.com/company/ubagroup.
Support via social media is particularly useful for handling public complaints, escalations, and digital banking inquiries.
UBA Leo – The AI Chatbot for Instant Banking Support
UBA’s digital assistant, Leo, can be accessed on:
- Facebook Messenger
- Apple iMessage
Leo is capable of assisting you with:
- Addressing simple complaints
- Verifying balances
- Purchasing airtime/data
- Transferring funds
- Blocking/unblocking accounts
- Obtaining mini statements
- Monitoring transactions
Leo is accessible around the clock and offers immediate responses.
UBA Customer Care Live Chat
You can communicate with a UBA representative online via the official website:
kindly Go to uba official website for more info.
This is perfect for Customers who find typing more convenient than calling, and also Issues related to internet banking, with Questions regarding transactions, activation, and deactivation of cards, with Support for the mobile app. The chat service is typically accessible around the clock.
UBA Customer Care Through USSD
In case you can’t connect to the internet, the UBA USSD Code provides customer support options.
The UBA USSD Code for Quick Banking is *919#. With this code you can use it for the following benefit;
- Block your ATM card
- Check your account balance
- Transfer funds
- Purchase airtime
- Reset your PIN
- View statements
- Update your information
Many issues can be resolved using this code without needing to speak to an agent.
UBA Customer Care at the Branch
If your problem necessitates actual documentation, you can visit any UBA location countrywide.
The most common causes for branch visits are:
- BVN Linking
- Account upgrading to Tier 3
- Change in name or details
- International Transfer Disputes
- Cheque-related concerns
- Account dormancy reactivation.
However, most banking concerns may be resolved without having to visit a branch, owing to UBA’s internet service channels.
Common UBA Issues and How to Resolve Them Using Customer Care
1. Failed Transactions (POS, Transfer, and ATM Issues)
If money is deducted, yet the transaction fails:
What To Do: Reach out to +234 700 2255 822 with your mobile phone.
Send the transaction details to [email protected].
Or complain via WhatsApp: +234 903 001 0007.
Issues are usually handled within 24 hours for POS/ATM and 24-72 hours for transfers.
2. ATM Card Fails to Release Cash
In case the ATM deducts money from your account but fails to dispense cash:
Steps:
- Record the ATM’s location and reference number
- Contact customer service right away
- Email a screenshot of the debit notification
- Refunds typically process within 24 to 48 hours.
3. Card blocking for security reasons.
If your phone or card is stolen:
To instantly block your card, dial 91910# or call +234 700 2255 822.
Act quickly to prevent unlawful withdrawals.
4. UBA Mobile App Login Issues
Solutions include:
- Update the app.
- Calling UBA support.
- Requesting a PIN reset
- Re-register your device.
- Checking your internet connection.
- Customer support representatives can also reset your mobile app profile.
5. Account Restrictions or BVI Mismatch
Contact UBA assistance via phone or email.
- Your entire name.
- Telephone number
- Account Number
- BVN
If your KYC (Know Your Customer) information is not full, you may need to visit a branch.
How to Talk to a UBA Customer Care Agent Faster
Here are tried-and-true strategies for reducing wait time:
- Call in the early morning or late at night.
Queues are often shorter during these hours.
- Â Avoid Mondays and end-of-month times.
Traffic is heavy at these times.
- Prepare your details ahead of time.
Have ready the following:
Account Number
Registered phone number.
Last transaction date.
Debit card (last six digits only).
- Use the international number if Nigerian lines are congested.
Sometimes it connects faster.
UBA Customer Care Operating Hours
Most services are available 24 hours a day, including:
- Hotlines
- WhatsApp Banking
- UBA Leo chatbot.
- Mobile banking
- Live chat.
This provides prompt assistance, even during emergencies.
Frequently Asked Questions (FAQs)
1. What is UBA’s official customer service number in Nigeria?
+234 700 2255 822
2. Can I contact UBA using WhatsApp?
Yes, use +234 903 001 0007.
3. Does UBA offer 24-hour customer service?
Yes, phone and online channels are available around the clock.
4. Can I disable my ATM card without calling customer service?
Yes, dial *919*10#.
5. Does UBA reply swiftly to social media?
Yes, particularly on Twitter (x) and other social media handles like Facebook, Instagram, and more.
Knowing the UBA customer service number and other official support channels is critical for all UBA customers. UBA customer service is available via phone, WhatsApp, email, social media, live chat, and USSD if you need to rectify a botched transaction, block your card, secure your account, or receive assistance with the app.
